Refund Policy

30-Day Returns 

 WHAT KIND OF PRODUCTS CAN BE RETURNTED ADN EXCHANGED?

 a. Products in the same condition as you received, it must be unaltered, unworn, undamaged, no washing, no glue or tape on it, containing no signs of wear, no styling or odor. Please send a video to us to pre-check before you exchange or return it, and we will double check when we receive it.  

 b. Products have original package.

 c. Products are returned within 30 days of the order delivery date

d.Problems caused by non-human factors often occur during the product warranty period. The warranty period of all products is 60 days.

NOTICE: We do not provide return and exchange service for custom orders and pre-cut orders. 

If your product or accessory is not up to reasonable standard for any reason, just get in touch with us within 30 days of receipt to be eligible for a refund. 

If the size does not fit after ordering due to your own reasons, you can choose to send the product back according to the above return requirements. After we review it, we can provide you with a full refund or exchange. Or we accept offering you the right to purchase a new pair at a discounted price.

We are not able to offer an exchange service, however as long as the product has not been used or modified in anyway, we will process a full refund once the return has been received at our warehouse. 

Returns of non-faulty items outside of this timeframe cannot be considered and will forfeit refunds or warranty.

Products must be returned in their original condition and original packaging, in a saleable condition with a copy of your order confirmation email. Please ensure that all labels and packaging are present and as purchased. 

Please note it may take up to 14 working days for refunds to be processed upon receipt of the item.

Returning a Product

Please inform us (support@mywelford.com) should you need to return an item or report a fault. All requests must be made as soon as you notice them.

All other returns including full refunds will be covered by the customer.

Welford products cannot be held at fault for any returns misplaced by the post, we suggest using a recorded delivery service when posting returns to us.

For product returns, please send to:

No. 20, Xiayang Road, Huangzhai Town, Pujiang County, Jinhua City, Zhejiang Province

Here’s how to report a fault:

  • Contact us at team https://www.mywelford.com/
  • If we are satisfied that the fault is ours (i.e. the item was not of satisfactory quality, fit-for-purpose or as described), we will reimburse the cost.