Shipping Policy

At Welford, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

We have our supplier partners all over the world and warehouses and distribution centers in USA, Europe, Malaysia, UK, Canada and Australia and your item will be dispatched from one of the centers or product partners based on availability. We currently ship to North America, Europe, Oceania. Our main markets are the United States, Canada, the United Kingdom, and Australia. For any other country, please email us your order on Support@mywelford.com and we will get back to you with a customised quote.

- Due to the large size and weight of the shoe box, Over $90.99 Free Shipping

- Please allow 10-30 business days for delivery after dispatch email is sent to you.

- If your order went thru (SUCCESS), we will send you the confirmation to your order email address within 2 hours.If you did not receive the confirmation in the time:Check your spam mail box

- We kindly ask for 1-4 working days for the quality control and to arrange a the best shipment for you.After we ship the goods, you will receive an email with the Tracknumber.If you did not receive the confirmation in the time:Check your spam mail box.

1.Confirm your order
We will send you an email to confirm the order you placed once the payment has been processed.
2.Processing
We kindly ask for 2-4 working days for the quality control and to arrange a the best shipment for you. As soon as you order ships, you’ll receive a shipping information email which includes your tracking number.
Note: For the orders with more than one item, the processing time will based on the item which takes the longest time.
3.Shipping
- Expedited Shipping（Delivered 7-16 days after shipment）
- Free shipping（Delivered 10-20 days after shipment）
- Standard Shipping（Delivered 10-25days after shipment）
Note: The actual shipping time depends on the destination countries & Couriers, and no deliveries take place on Bank Holidays.
4.Delivered

  • According to the feedback, most of the parcels can be delivered fast and safely.
  • Delays: In very rare occasions, the delivery may take longer than the standard shipping time stated above due to factors outside our control. 
  • Separate shipments: We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.
  • COVID-19 - Due to this pandemic, delivery times may be longer than advised above. These are extraordinary times and we must accept these delays. This is not saying all deliveries will be delayed, most are still arriving on time. More information can be found here Covid-19 Update

5.Notice of possible delay in delivery of some goods in Canada

Dear customer, hello, please check the Canada Post strike and delivery delay warning:
[Canada] The Canadian Union of Postal Workers (CUPW) issued a notice at midnight local time on November 12, stating that if no consensus is reached in negotiations before Friday, November 15, a general or rotating strike will be implemented from the early morning of November 15. Unless both parties reach an agreement before then.
Possible strike situations:

1. Normal operations: If both parties reach an agreement, there will be no strike.

2. Rotating strikes: If the union starts a strike in a specific area, we will promptly notify the affected areas this Friday. During this period, pickup, sorting and delivery services in the relevant areas will be suspended until the strike ends.

3.   General strike:   If the union decides to go on strike nationwide, Canada Post services will be completely suspended until the strike is over.

4.  Complete shutdown:  If both parties do not sign a new contract, Canada Post Services will completely cease all services.
It is worth noting that the federal government has intervened in the mediation of the port workers' strike. If the union implements the strike, the government may also intervene to restore Canada Postal services as soon as possible.

Since the strike is a force majeure factor, we cannot compensate for various problems such as cargo delays caused by the strike, nor can we bear any responsibility for various expenses incurred due to the strike.